Legal
Terms of service.
Clear, fair terms for working together — pricing, scheduling, our guarantee, and what you can expect from us.
Effective date: July 22, 2026
These terms govern cleaning services provided by Lynchburg Residential Cleaning ("we," "us") to you, the customer. By requesting a booking — on this website, by phone, or through our chat assistant — you agree to these terms.
Quotes & pricing
- Our pricing is flat-rate, based on the bedrooms, bathrooms, square footage, condition, frequency, and extras you tell us about. The price we quote is the price you pay.
- If your home differs materially from what was described (for example, significantly larger or in heavier condition than indicated), we'll tell you before we start and agree on an adjusted price — never a surprise afterward.
- Recurring discounts (weekly, biweekly, monthly) apply while you remain on that schedule.
Booking & confirmation
- A booking request is not a confirmed appointment. We confirm your date and arrival window by text or email, usually within the hour during business hours.
- Nothing is charged when you submit a request.
- Arrival windows are the block of time in which our crew may arrive, not an exact start time.
Cancellations & rescheduling
- Life happens — you can skip, cancel, or reschedule any visit with at least 48 hours' notice at no charge.
- Cancellations with less notice, or inability to access the home at the scheduled time (lockout), may incur a fee of up to 50% of the visit price.
- We reserve the right to reschedule for severe weather or crew illness, and will notify you as early as possible.
Access, pets & safety
- You may provide a key, door or garage code, or be home to let us in — whatever you're comfortable with. Access information is stored securely and shared only with your crew.
- We love pets. For everyone's safety, please secure any pet that may be anxious around vacuums or unfamiliar people.
- Our crews don't move heavy furniture or appliances, clean exterior windows, handle biohazards, or climb higher than a two-step stool.
Our guarantee
Every clean is backed by our 24-hour re-clean guarantee: if anything falls short of the standard, tell us within 24 hours of your visit and we'll return to re-clean the area at no charge.
Damage & liability
- Our crews are background-checked, and we carry general liability insurance and a janitorial bond.
- If something is damaged during a clean, notify us within 24 hours. We'll make it right — through repair, replacement, or our insurance as appropriate.
- Please secure irreplaceable valuables, cash, and fragile heirlooms before your visit; we're not liable for items not disclosed or inherently unstable installations.
Payment
Payment is due as invoiced for each visit. Recurring clients may keep a card on file for automatic payment after each clean. Returned payments or unpaid balances may pause scheduled service.
Communications
By providing your phone number you agree we may call or text you about your quotes and bookings. Reply STOP to opt out of non-essential texts. See our Privacy Policy for how we handle your information.
General
These terms are governed by the laws of the Commonwealth of Virginia. If any provision is found unenforceable, the rest remain in effect. We may update these terms from time to time; the version on this page applies to your booking.
Contact
Questions about these terms? support@lynchburgresidentialcleaning.com · (434) 857-6643
Come home to the Hill City Standard.
Two-minute quote. No walkthrough. No commitment. Just an honest number and a crew that treats your home like it matters.
Prefer to talk? Call or text (434) 857-6643